How has COVID-19 affected Morocco?
On the official level all commercial flights to or from Morocco have now been suspended.
Passenger ferry links between Morocco and Spain and Gibraltar have also been suspended. On the 20 March, Morocco entered a State of Health Emergency. This has now been extended to 20 May.
Under the Emergency, all movement around Morocco, and within towns and cities is restricted to buying essential supplies or seeking medical assistance, including from pharmacies. Such movement requires an “exceptional movement certificate” from the Moroccan authorities. Movement to and from work is permitted only with written permission from your employer as well as the “exceptional movement certificate”.
In the Riad we had already put in place extra precautions and hygiene measures to protect our guests and staff. Once there was an announcement of flight suspensions our priority was to help our guests return home. The British community and Embassy staff worked extremely hard to help British tourists from all over Morocco get home. Once this was achieved, we had to focus on our staff welfare, as well as measures introduced by the Moroccan Government to aide and protect employees and citizens.
For future guests who had not taken out travel insurance we have tried to be as flexible as possible with our terms and conditions, including not enforcing the cancellation fee, the re-use of deposits and offering discounts on future bookings.
In the future, when tourism in Morocco opens again, we will ensure we will follow best practice for hygiene and safety in the hospitality sector.