Privacy policy

This privacy policy sets out how Riad al Massarah uses and protects any information that you give Riad al Massarah when you use this website or stay with us.

Riad al Massarah is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or in the Riad, then you can be assured that it will only be used in accordance with this privacy statement. Riad al Massarah may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1June 2011.
 
What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • other information relevant to customer surveys and/or offers
 
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
 
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Cookies

Ryad Massarah’s website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Ryad Massarah. Ryad Massarah will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Ryad Massarah nor Google will link, or seek to link, an IP address with the identity of a computer user.
 
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
Controlling your personal information
When you complete a form on the website we will only email you with information pertaining to your enquiry. You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form at the Riad, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@riadalmassarah.com
We will not sell, distribute or lease your personal information to third parties. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Riad al Massarah SARL Norbiton Hall, Birkenhead Avenue, Kingston upon Thames, Surrey KT2 6RB, UK.

Sustainable Tourism


We, Michel and Michael and the staff, try to run our Riad in a sustainable manner, mindful of our environmental, economic and social responsibilities.

Testimonials


Read what Lonely Planet, Conde Nast, National Geographic and, most importantly, our own guests think of Riad al Massarah.

Marrakech | Excursions


Close enough for a long weekend, ideal for a few days before or after a trek in the Atlas or a trip to the desert.

Diary


Find out what is happening when and where in the City and surrounding area.
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